Harbor Desk
Tier-1 support, fully autonomous.
4.6(932 reviews)paid · from $199/mo
01
Overview
Harbor Desk deflects 60% of support tickets with grounded answers and graceful escalation. Trained on your docs, tickets, and tone.
02
Features
Grounded answers only
Refuses to answer outside your KB.
Graceful handoff
Routes to humans with full context.
Multi-channel
Web chat, email, Intercom, Zendesk, in-app.
QA dashboard
Confidence scores, deflection rate, CSAT.
03
Pricing
Starter
$199/mo
- 1k conversations
- 1 channel
Growth
$599/mo
- 10k conversations
- All channels
Enterprise
Custom
- Unlimited
- Custom models
- SLA
04
Use cases
- SaaS support
- E-commerce returns
- Onboarding
- Internal IT helpdesk
05
Integrations
IntercomZendeskSlackSalesforceHubSpotNotion
06
Ratings & reviews · 4.6 / 5
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